Coordinator, Carole Anne’s Place (Relief)

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Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Job Description:

Provides support to homeless women accessing Carole Anne’s Place, an Out of the Cold program designed to provide a safe, warm, supportive space for women when the shelter beds and overflow beds in the city are full during the cold weather season. Using an integrated feminist anti-racist/anti-oppressive and trauma informed perspective, the CAP Coordinator will assess the needs of women and offer supports that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming; while ensuring adherence to the YWCA’s vision, mission and values.

Key Responsibilities:

  • Liaises with community partners including Emergency Services, Housing Providers, Housing First Programs, hospitals;
  • Conducts initial assessments for the woman accessing services;
  • Provides crisis intervention and counseling support;
  • Works with Supervisor to provide a range of social work supports including goal setting, developing safety plans related to violence, addictions and/or mental health, crisis intervention, counselling support and advocacy;
  • Offers referrals and assists clients in navigating services and housing in the community;
  • Maintains a high level of confidentiality when working with sensitive and personal client information;
  • Prepares program and cleans areas used for the program;
  • Cleans biohazardous fluids as required;
  • Performs general housekeeping duties including but not limited to completing laundry;
  • Familiar with, and adheres to the Occupational Health & Safety Act, (OHSA) Workplace Safety Insurance Board Act (WSIB), Human Rights and Employment Standards Act (ESA);
  • Participates in annual Health & Safety training provided by the YWCA;
  • Attends and participates in staff/team meetings;
  • Ensures compliance with YWCA Hamilton policies and procedures;
  • Supports the YWCA Hamilton mission, vision and values.


  • Must have post-secondary education in Social Work/Social Services or related field or equivalent;
  • Ability to bring a feminist, anti-racist/anti-oppressive perspective to work;
  • Bilingual English/French or other languages an asset;
  • Committed to advocating for and empowering women;
  • Experience working with marginalized women;
  • Proven experience in crisis management and de-escalation techniques;
  • Knowledge of social housing and shelter system in Hamilton;
  • Experience working in a diverse community or setting;
  • Excellent verbal and written communication skills;
  • Good knowledge of community resources;
  • Ability to work from a trauma informed practice;
  • Ability to work a schedule which includes days, early mornings, afternoons, evenings and weekends based on program needs; able to cover weekend shifts in the event of no coverage;
  • Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
  • Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost.

YWork For Us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

  • On-the-job training and professional development opportunities
  • Staff fitness, aquatic, childcare and recreation discounts
  • Opportunities to get involved in our community
  • A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Coordinator, Carole Anne's Place (Relief)

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Posting Date

  • November 08, 2019

Closing Date

  • November 22, 2019

Job Code

  • 3-CAP-2019

Start Date

  • December 01, 2019 – March 31, 2020 (Contract)


  • 10-14 hours per week


Hamilton, ON


Transitional Housing

Reports To

Supervisor, Carole Anne’s Place

Thank you for your interest in YWCA Hamilton:

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are First Nations, Métis, immigrant, refugee, lesbian, gay, bisexual, or transgender; and individuals with disAbilities and from racialized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Only candidates selected for an interview will be contacted. Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Please submit resume by email or mail, indicating the JOB CODE in your subject line:

YWCA Hamilton

75 MacNab St. S.

Hamilton, Ontario

L8P 3C1

ATTN: Human Resources

Next post: 8 November 2019

Children’s Program Instructor

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