Donation Processing Volunteer

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Position Summary

The YWCA Hamilton Donation Processing Volunteer, while providing assistance to the Philanthropy & Communications team, will help staff with welcoming and assisting donors, receiving and tagging incoming donations, sorting donations into designated areas/bins, keeping an accurate in-kind donation log up-to-date, and replenish as needed. You will act as a representative of YWCA Hamilton and follow the guidelines set by YWCA Hamilton in order to maintain a safe Covid-19 friendly experience for all donors, residents, volunteers and staff. Please ensure you consider the position requirements of the role before applying for this opportunity.


POSITION TITLE: Donation Processing Volunteer

TYPE: In-person

DEPARTMENT: Philanthropy & Communications

TERM OF POSITION: Minimum Six (6) month commitment

TIME COMMITMENT: 1-2 shifts/week; Monday through Friday between 9:00 am – 5:00 pm, flexible work schedule

AREAS OF INTEREST: Community, Customer Service, Sorting, Sales

AGE: Minimum age of 16 or older

IDEAL FOR: Individuals

TRAINING REQUIRED: Self-directed online learning – YWCA Hamilton Orientation & Pandemic Training – 2 hours, Virtual role-specific training over Zoom – 1 hour

Position Requirements

HEALTH/VACCINATIONS: COVID-19 Vaccination proof (fully vaccinated) is required. Substantiated medical and religious reasons to forego vaccination will need to be communicated and may impact volunteer position start date.

PHYSICAL TASKS: Physically capable of lifting heavy objects/boxes up to 50 pounds; Ability to push, pull, stand, kneel, bend, stoop, reach, climb, and carry on a frequent basis.

The successful candidate will be committed to working from an anti-oppression, feminist perspective. We encourage individuals from racialized and/or newcomer, gender diverse, non-binary and/or gender fluid, Two Spirit, LGBTQIA+, First Nation, Métis and Inuit, immigrant, refugee, Indigenous, Black and racialized people, and people living with disabilities to apply.

Should you require accommodation during the recruitment process please contact Anjum Chauhan, Community Engagement & Volunteer Coordinator at or

Please visit for more information

Position Description


  • Greet donors courteously, accept donations, and thank donors
  • Ensure bins are fully stocked on all floors
  • Sort donations by categories and replenish inventory in all donation closets
  • Tracks/record Amazon deliveries as well as in-kind donation items
  • Practice safety measures and a high standard of cleanliness and efficiency in the sorting/receiving area; Ensure safety of self as well as fellow volunteers; Report any hazards, serious concerns or issues to the supervisor
  • Assist Philanthropy & Communications team with other tasks as they arise
  • Maintain tidiness and organization in the work area


  • Self-motivated; empathetic, outgoing, reliable, non-judgmental, and able to listen/follow instructions
  • Able to work independently as well as with a variety of people; willing to take initiative; effectively multi-task and remain on task within a fast-paced environment
  • Basic numeracy, literacy, measurement skills is an asset
  • Required to provide proof that you are fully vaccinated against COVID-19 or have a proof of valid exemption satisfactory to the employer
  • Provide recent Police Check within six (6) months at their own cost

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