Settlement Counselling Program

Newcomer Community Events

Meet our Settlement Counsellors and get help

If you are a newcomer identifying as a woman, 2SLGBTQ+ or non-binary, and looking for support in your
settlement journey, please connect with our Settlement Counsellors to provide a comprehensive range of
services and support to help you settle in your new community.

Our Counsellors provide:

One-on-one and group settlement counselling on the topics related to housing, education, health
care, transportation, and more

Referrals to other community agencies and government services

Assistance in filling the forms and applications like:

Ontario work and ODSP
Social Insurance Number
Daycare registration and subsidy
PR card renewal
Child tax benefits, and other income supports
College & OSAP applications
Citizenship application
Ontario Health Card (OHIP)
Other government forms/ applications

Assistance with making appointments and connecting with other services like:

Doctors & dentists
Driving test
School enrolments
Banks
Hospitals
Other related Services

Please note we only assist in filling the forms with the information you provide but do not advise or suggest anything on our own.

In-person services are available at 75 MacNab Street South Monday, Wednesday and Friday. We also partner with Munar Learning Centre to offer counselling services in Somali language for women identified immigrants and newcomers. Online support is also offered via telephone, MS Teams and Zoom.

Find out if you’re eligible

To participate in the Join Program, participants must:

identify as a woman, non binary person or 2SLGBTQIA+ newcomer (regardless of gender) and,
be selected by IRCC as a Permanent Resident, Protected Person/Convention Refugee or a Live-in Caregiver: Temporary Foreign Worker with an approved work permit