Residential Support Worker (Temporary)

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Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Position Description

This employee will work in the capacity of case manager to an assigned caseload within a 24-hour group living/supported living residence for adults with a developmental disability who have challenging behaviors, mental health diagnosis and/or physical or complex medical needs.  They will provide delivery of direct support services to all individuals within the residential setting, and ensure the physical and emotional well-being and safety/security of all individuals within the residence in alignment with YWCA Hamilton’s Mission and Vision Statements.

  • In cooperation with program supervisor, will perform all duties and responsibilities in a productive, professional and cooperative manner which will contribute to the overall goals of the department and in keeping with general policies and guidelines of YWCA Hamilton.
  • Ensure the physical and emotional well-being of individuals we support is maintained.
  • Meet QAM Compliance and MCSS Legislation 299/10 Standards.
  • Ensure annual ISP’s and reviews are completed as assigned for caseload and that goals are realistic and meaningful and reflective of the residents’ needs.
  • To provide and coordinate the linkage of specialized/clinical support services, referrals and advocacy in order to meet individuals’ needs in cooperation with individuals, families, other staff and community service agencies.
  • Provide physical assistance/support as needed by individual in all areas of activities of daily living including but not limited to: physical lifting/transfers of residents, pushing/pulling mobility equipment/devices, bathing, hygiene routines, medication administration, coordination and support of medical/dental/specialists, meal preparation/grocery shopping, chores/housekeeping, finances, socialization, recreation, and programming.
  • All necessary administrative/documentation tasks are performed: implementation of BSPs, client file documentation, behaviour data collection, charting, daily logs, summary case notes, referrals, ISP, programming, checklists, chore lists, inspections, financial records or other reports/tasks as assigned.
  • Support services offered will maintain or increase individual’s independent living skills and personal growth.


  • Developmental Service Worker Diploma (DSW), Social Service Worker Diploma (SSW)
  • Minimum 2-3 years’ work experience in a residential group living setting
  • 1-2 years Case Management Experience in a residential setting
  • Emergency First Aid/CPR Certification, NVCI Training, ISP Training, Fire Safety Training
  • Ability to work independently and as part of a team
  • Good knowledge of community resources
  • Proficiency with MS Office Applications including but not limited to: Word, Excel and Outlook
  • Working from a feminist, anti-oppressive/anti-racist perspective
  • French Language Skills an Asset
  • Must be able to work designated schedule as assigned
  • Excellent communication skills both verbal & written
  • Must provide a current Vulnerable Sector Police Check or willingness to obtain at own cost
  • Attend and participate in all YWCA Hamilton mandatory training
  • Must be willing to provide a pre- employment medical examination and annually thereafter

Please Note: The physical demands of the role may include, but are not limited to lifting (up to 25 kg), bending, twisting, reaching, sitting or standing for extended periods, walking, pushing, pulling, and moving constantly throughout the shift.

YWork For Us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

  • On-the-job training and professional development opportunities
  • Staff fitness, aquatic, childcare and recreation discounts
  • Opportunities to get involved in our community
  • A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Residential Support Worker (Temporary)

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Posting Date

  • May 14, 2020

Closing Date

  • June 1, 2020

Job Code

  • 1-HER-2020

Start Date

  • July 6, 2020 (Contract ends July 3, 2021)


  • 37.5 hrs/wk


  • $22.31/hour


  • Hamilton, ON


  • Developmental Services

Reports To

  • Program Supervisor

Thank you for your interest in YWCA Hamilton:

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are First Nations, Métis, immigrant, refugee, lesbian, gay, bisexual, or transgender; and individuals with disAbilities and from racialized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Only candidates selected for an interview will be contacted. Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Please submit resume by email or mail, indicating the JOB CODE in your subject line:

YWCA Hamilton

75 MacNab St. S.

Hamilton, Ontario

L8P 3C1

ATTN: Human Resources

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