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YWCA Hamilton Schedules 

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To learn more about the programs, services and events offered across our department areas check out our schedule below.

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Note: Our schedule is a work in progress. Check back soon as we continue to add programming across all department areas.

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10:00 am - Customer Service Training ( Newcomer Employment Services )

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3 February 2022 at 10:00 am - 12:00 pm

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Customers return because of the way they were treated by staff. In this workshop, led by one of our professional facilitators, you will learn about critical skills of customer service excellence. Topics include the attitude of excellent service, identifying customer needs and exceeding expectations, thoughtful body language, word choices and tone of voice, conflict resolution, communication, and many others. You will receive a Certificate of Attendance at the end of the training.


Online Via Zoom

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Register Online

For more information or to register, please contact:

Heena Vasdev
email: hvasdev@ywcahamilton.org
Cell: (365) 324-0252



3 February 2022
10:00 am - 12:00 pm
Events Category:


Immigration & Settlement
View Department Website


YWCA Hamilton
75 MacNab Street South
Hamilton, Ontario L8P3C1 Canada
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