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YWCA Hamilton Schedules 

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Customer Service Training ( Newcomer Employment Services )

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18 August at 2:30 pm - 4:30 pm

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Customers return because of the way they were treated by staff. In this workshop, led by one of our professional facilitators, you will learn about critical skills of customer service excellence. Topics include attitude of excellent service, identifying customer needs and exceeding expectations, thoughtful body language, word choices and tone of voice, conflict resolution, communication and many others. You will receive a Certificate of Attendance at the end of the training.

Online Via Zoom

 

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Register Online

For more information or to register, please contact:

Heena Vasdev
email: hvasdev@ywcahamilton.org
tel: (365) 324-0252

 

Details

Date:
18 August
Time:
2:30 pm - 4:30 pm
Events Category:

Department

Immigration & Settlement
Email:
hhamour@ywcahamilton.org
View Department Website

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