YWCA Hamilton Schedules
Find a class, event, program or workshop!
To learn more about the programs, services and events offered across our department areas check out our schedule below.
1. Choose the Department by the colour blocks.
2. Use our filter bar below to narrow down your search. You may filter by Department, Programs, Date/Time.
3. Still can’t find your program or event? Try using our search bar below.
Note: Our schedule is a work in progress. Check back soon as we continue to add programming across all department areas.
Customer Service Training (Newcomer Employment Services)
- This event has passed.
19 October 2021 at 10:00 am - 12:00 pm
|Customers return because of the way they were treated by staff. In this workshop, led by one of our professional facilitators, you will learn about critical skills of customer service excellence. Topics include the attitude of excellent service, identifying customer needs and exceeding expectations, thoughtful body language, word choices and tone of voice, conflict resolution, communication and many others. You will receive a Certificate of Attendance at the end of the training.
Online via Zoom
For more information or to register, please contact: