Seniors Call & Connect Volunteer

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Position Summary

The YWCA Hamilton Seniors Call & Connect Volunteer provides assistance to the (Seniors) Active Living Centre 55+ team, inclusive of: providing telephone calls to seniors, engaging in social discussions, offering resources and connections to community programs, and providing updates on current & upcoming YWCA programming for the MacNab/Putman Family YWCA facility. This is an in-person position at either the Putman Family YWCA or MacNab Street facility. Volunteers will act as a representative of YWCA Hamilton and follow the guidelines set by YWCA Hamilton in order to maintain a safe Covid-19 friendly experience for all visitors, residents, volunteers, service recipients, and staff. Please ensure you consider the position requirements of the role before applying for this opportunity.


POSITION TITLE: Seniors Call & Connect Volunteer

TYPE: In-Person

DEPARTMENT: Health & Wellness Programs

TERM OF POSITION: On an as needed basis

TIME COMMITMENT: 2-4 hours/week; 1-2 shifts/month; between 9 AM to 9 PM; flexible work schedule

AREAS OF INTEREST: Community Service, Customer Service, Sales, Reception

IDEAL FOR: 55+ Individuals

AGE: Minimum age of 55 or older

TRAINING REQUIRED: Self-directed online learning – YWCA Hamilton Orientation & Pandemic Training – 2 hours, in-person orientation – 1 hour

Position Requirements

HEALTH/VACCINATIONS:All applicants must be fully vaccinated against COVID-19. Substantiated medical and religious reasons to forego vaccination will need to be communicated and may impact the volunteer position start date

PHYSICAL TASKS/ENVIRONMENT: All applicants must be able to use a telephone, have clear communication skills (verbal & written), be able to use a computer is an asset (hand written documentation can be accommodated), office/administration environment.

The successful candidate will be committed to working from an anti-oppression, feminist perspective. We encourage individuals from racialized and/or newcomer, gender diverse, non-binary and/or gender fluid, 2SLGBTQIA+, First Nation, Métis and Inuit, immigrant, refugee, BIPOC, and people living with disabilities to apply.

Should you require accommodation during the recruitment process please contact Anjum Chauhan, Community Engagement & Volunteer Coordinator at or

Please visit for more information.

Position Description


  • Greet YWCA Hamilton service recipients, volunteers and staff in a courteous, professional manner within the building and while on the telephone
  • Answer questions about the organization and provide callers with social and recreational resources and other information using proper telephone etiquette
  • Complete telephone log after each call to accurately update information provided to customer/member
  • Answer research information about inquiries through computer, or log questions to request information from supervisor to later be provided to the caller
  • Must maintain confidentiality of the conversations at all times, report any issues of concerns to the Supervisor, Health & Wellness – Seniors 55+ MacNab / Putman
  • Ensure the safety of self and others; Report any hazards, serious concerns, or issues to the Supervisor, Health and Wellness – Seniors 55+ MacNab/ Putman
  • Maintain tidiness and organization in the area


  • Organized, Punctual, empathetic, outgoing, reliable, non-judgmental, and able to listen/follow instructions
  • Excellent time management skills
  • Able to carry on professional conversations and provide direction to caller
  • Have experience with the older adult population
  • Able to work with a variety of people; willing to take initiative; effectively multi-task and remain on task within a fast-paced environment
  • Basic numeracy, literacy, measurement skills is an asset · Provide recent Criminal Record and Judicial Matters Check (CRJMC) within six (6) months at their own cost

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