Supervisor, Carole Anne’s Place

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Who We Are

Founded in 1889, YWCA Hamilton is known as one of Hamilton’s original social innovators and works from a feminist, anti-racist, and anti-oppressive framework. We are dedicated to strengthening women’s and girl’s voices, broadening their choices, building dynamic leadership and providing essential services that promote safe, inclusive and equitable communities.

Job Description:

Leads and supervises staff and provides high quality support to homeless women accessing Carole Anne’s Place, an Out of the Cold program designed to provide a safe, warm, supportive space for women when the shelter beds and overflow beds in the city are full during the cold weather season.  Supervises staff providing services that include crisis intervention, supportive counseling, referrals, advocacy, brief goal planning, and programming.

Key Responsibilities:

  • Responsible for the overall administration and operation of Carole Anne’s Place;
  • Directly supervises employees including scheduling, training, monitoring and evaluating performance;
  • In collaboration with the frontline team, provides a range of social work supports to women accessing Carole Anne’s Place including goal setting, developing safety plans, crisis intervention, counselling support, and advocacy;
  • Demonstrates tact, discretion and persuasion required in influencing, teaching, motivating clients and employees;
  • Resolves conflicts or highly sensitive situations as a regular and recurring requirement;
  • Oversees initial assessments for the woman accessing services;
  • Identifies and evaluates risks associated with clients and works with Manager to take appropriate action to control risks;
  • Fosters a safe and healthy work environment; ensures employees comply with health, safety standards that meet or exceed legislated requirements
  • Nurtures and forms meaningful internal and external working relationships and partnerships;
  • Understands and incorporates emerging trends, leading practices, industry professional standards;
  • Supports YWCA Hamilton mission, vision and values.


  • Completion of University degree or College certificate in Social Work/Social Services or related field, or equivalent;
  • 1-2 years’ experience working with women with multiple barriers and concurrent disorders;
  • Committed to advocating for and empowering women;
  • Experience working with marginalized women;
  • Proven experience in crisis management and de-escalation techniques;
  • Knowledge of social housing and shelter system in Hamilton;
  • Experience working in a diverse community or setting;
  • Good knowledge of community resources;
  • Ability to work from a trauma informed practice;
  • Ability to lead with a feminist, anti-racist/anti-oppressive perspective;
  • Bilingual English/French or other languages an asset;
  • Must provide a current Vulnerable sector police check or willingness to obtain at own cost;
  • Must have current Standard First Aid and CPR certificate or willingness to obtain at own cost;
  • Excellent verbal and written communication skills;
  • Must be available to work flexible hours and be available for on call hours which may include days, afternoons, evenings, weekends and Statutory Holidays, able to cover weekend shifts based on program needs.

YWork For Us?

At YWCA Hamilton, we are intentional about fostering a workplace culture that values positive physical and emotional well-being through our values of Inclusivity, Equity, Community, Self-determination, and Accountability. We invest in our employees so that we can bring our values into the communities in which we live. We offer our employees:

  • On-the-job training and professional development opportunities
  • Staff fitness, aquatic, childcare and recreation discounts
  • Opportunities to get involved in our community
  • A competitive total rewards package

If you’re passionate about making a positive impact in the lives of women, children, and families every day, we would love for you to join our team!

Supervisor, Carole Anne's Place

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Posting Date

  • November 08, 2019

Closing Date

  • November 22, 2019

Job Code

  • 1-CAP-2019

Start Date

  • December 01, 2019 – March 31, 2020 (Contract)


  • 37.5 hours per week


Hamilton, ON


Transitional Housing

Reports To

Manager, Transitional Housing

Thank you for your interest in YWCA Hamilton:

As part of YWCA Hamilton’s commitment to Access and Equity, we strive to represent the diverse communities that we serve. Individuals who are First Nations, Métis, immigrant, refugee, lesbian, gay, bisexual, or transgender; and individuals with disAbilities and from racialized communities are encouraged to apply.

Accommodations are available throughout the recruitment process. Please inform us of any accommodation requests.

Please Note: Only candidates selected for an interview will be contacted. Personal information collected during the recruitment process will only be used for employment opportunities only in accordance with the Freedom of Information and Privacy Act. Only applications from individuals eligible to work in Canada will be considered.

Please submit resume by email or mail, indicating the JOB CODE in your subject line:

YWCA Hamilton

75 MacNab St. S.

Hamilton, Ontario

L8P 3C1

ATTN: Human Resources

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