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Women’s Housing Services

We empower women.

Through an intersectional approach, we serve women, girls and their families through a continuum of critical programs and services that empower women. As an organization that is for, by, and about women, we work to end violence in all of its forms, against all women, provide housing solutions for women and families facing homelessness, and enhance women’s leadership opportunities.


All YWCA Hamilton Women’s Housing programs, including Transitional Living Program, Phoenix Place and Carole Anne’s Place are considered essential services and are therefore operational thanks to the work of our essential services staff. Carole Anne’s Place, an overnight drop-in centre for women experiencing homelessness in the winter, will remain open until at least June 2021 with extended daytime hours (10:00 a.m. – 1:00 p.m., seven days a week). One-on-one, in person violence against women counselling will be made available where online counselling is not an option.

YWCA Hamilton’s Transitional Living Program provides safe, affordable and temporary housing to over 100 single women each year at YWCA Hamilton’s MacNab Street location. Transitional living provides a home for up to eleven months for women at risk and struggling with the impact of poverty, homelessness and violence.

In addition to a 65 bed residence, this program offers residents with an opportunity access wrap-around services above and beyond affordable housing that include health and wellness opportunities, employability and life skills training and individualized case management, one-on-one support and client advocacy.

For more information contact a Women’s Advocate at (905) 522-9922 ext. 114

Phoenix Place serves as a safe haven for women and their children who are escaping domestic violence. This second-stage housing program at a confidential location impacts over 100 women and children each year through supportive housing, counseling and client advocacy.

Women and their families are able to reside at Phoenix Place for up to one year. In addition to second-stage housing, women and children residing at Phoenix Place receive individualized supports including counseling, advocacy, service and support navigation and safety planning. YWCA’s Phoenix Place offers refuge for women and their children and the time that they need to engage in self-care and to get back on their feet.

For more information contact a Transitional Housing Support Worker at (905) 527-2238.

Carole Anne’s Place is a low-barrier overnight drop-in centre that offers women a safe, warm place to rest when shelters are full, during Hamilton’s coldest winter months. In partnership with St. Joseph’s Healthcare and Mission Services and with funding from the City of Hamilton, Out of the Cold and Sisters of Charity, Carole Anne’s Place will operate from December 1, 2019 – March 31, 2020.

Hamilton is experiencing an unprecedented affordable housing crisis. Services like Carole Anne’s Place are critical as emergency shelters and transitional housing programs for women in Hamilton are consistently full and even operating at overcapacity. In addition to providing a safe place to sleep, Carole Anne’s Place also provides access to withdrawal management services, meals, shelter placement assistance, and winter clothing to women who would otherwise be at risk of freezing to death outside on the coldest nights of the year.

For more information contact a Women’s Advocate at 905-522-9922 ext. 100

YWCA Hamilton is committed to community collaboration, partnership and works on an ongoing basis with Hamilton community and social service organizations. YWCA Hamilton continues to partner with the Shelter Health Network, a collaboration of health care professionals and social service organizations, to reach high-risk populations of people who do not have stable housing and who have complex health issues.

To help remove barriers to accessing health care, YWCA Hamilton provides a space at 75 MacNab Street at no cost to health care professionals and clients accessing services, to deliver health care clinics two days each week. The primary focus is on primary care, mental health and addictions treatment, along with chronic care and preventative health services. Our goal is to ensure that all individuals, with our without a place to call home, has access to quality health care within their community.

For more information please call Shelter Health Network at (905) 526-7137.

Hours of operation:




1:00pm – 4:00pm – Dr. Elizabeth Shaw


1:00pm – 4:00pm – Dr. Erica Roebbelen




1:00pm – 4:00pm – Dr. Erica Roebbelen







In need of emergency shelter tonight? Contact:

Are you a woman or family fleeing domestic violence? Contact:

If you require an urgent safety plan, please call one of the following crisis lines:

YWCA Hamilton’s new Join Program offers wraparound services for newcomers, youth and the 2SLGBTQ+ community

Join program

Violence against women is on the rise. Do something about it. Learn How!

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